This Refund Policy applies to all services provided by Craftify Tech, operated by Craftify Labs Technologies SRL, with its registered address at Șoseaua Mihai Bravu 255, Etaj S, Apartament MOD. S 056, Sector 3, București, Cod 030302, Romania (“the Company”, “we”, “us”, or “our”).
All refund-related matters are handled in accordance with applicable commercial and consumer protection laws.
For any questions, contact us at info@craftify-tech.com.
General Terms
Craftify Tech provides specialized cybersecurity integration and advisory services. Due to the nature of these services, which involve immediate expert engagement, system evaluation, and customized security configurations, all fees are non-refundable once service delivery has commenced.
Due to the personalized and labor-intensive nature of our work, all fees are non-refundable once service delivery has commenced.
This includes any research, analysis, planning, documentation, or expert assignment initiated under the client’s request.
Refunds are available only in exceptional cases as defined below.
Eligible Refund Cases
Refunds may be issued exclusively in the following situations:
- Technical Error: A verified system malfunction resulted in an incorrect charge or failure to deliver a purchased service.
- Duplicate Payment: The same invoice or service was paid for more than once.
- Overpayment: The amount received exceeded the invoiced total.
Refunds cannot be granted in the following cases:
Change of mind after service commencement.
Partial completion of services according to agreement terms.
Delays or issues resulting from incomplete or late client responses.
Dissatisfaction with results based on subjective interpretation of quality or expectations.
4. Refund Request Procedure
To submit a refund request, please contact us at info@craftify-tech.com and include the following details:
Your full name or company name
Invoice number and payment date
Payment method used
Detailed explanation of your refund request, including any relevant documentation.
Only fully detailed and verifiable requests will be reviewed.
Review Process and Timeline
All refund requests undergo internal verification by our Finance and Security Department to ensure compliance with cybersecurity and anti-fraud protocols.
The review process may take up to 10 business days from the date we receive complete information.
Once reviewed, the client will receive a written decision by email.
Refund Method
Approved refunds will be sent exclusively to the same payment method or account from which the original transaction was made.
For financial security and compliance reasons, refunds to alternative accounts or payment methods are not possible.
All refunds are processed securely using encrypted and verified payment channels.
Contact
If you believe your case qualifies for a refund, or you wish to verify eligibility before submitting a payment, please contact us at: